A practical audit of how things currently work — and where things could run more smoothly, with less friction.
What this is
Many arts and events organisations are running on systems that grew organically — patched together over years, kept alive by the people who happen to know how they work. That’s not a failing; it’s how operations evolve when the priority is the show. But it adds up to friction, single points of failure, and quiet inefficiency that nobody has the time to step back and look at.
An operational review is exactly that step back. I spend time with your team, your processes, and your tools, and I report back on what’s working, what’s not, and what to do about it — with practical, prioritised recommendations rather than a thick deck of theory.
What’s included
- Stakeholder interviews across leadership, operations, and frontline roles
- Process mapping for the workflows you nominate (typically three to five)
- Review of supporting tools and systems — what they’re being used for, where they’re underused, where they’re getting in the way
- Risk and continuity check — what happens when key people are unavailable
- A written report with prioritised recommendations and a phased action plan
- A debrief session to talk it through with your leadership team
Who it’s for
Arts companies, festivals, venues and event producers who suspect their operations could be tighter but don’t have the internal bandwidth to investigate. It’s particularly useful before a busy season, ahead of a leadership change, or when scaling up.
Typical engagement
- Duration: 3–5 weeks
- Format: hybrid — site visits combined with remote work
- Pricing: fixed-scope project rate, quoted after a free 30-minute scoping call
Get in touch
Book a 30-minute scoping call by email — let’s see whether this is the right fit.